Presenting issues
“If you’ve got friends or family, they are then your primary concern, you have to look after them. What you do, how you approach things, and how you decision make, may be the things that make a complete difference to their ability to cope with this terrible event.”
Ripple effect
Relaying messages
Helping families to say goodbye
Accepting the reality and managing that for the family
Managing the scene
Breaking bad news (dying person / adults / children)
Child Bereavement UK guidance and HEMS supporting films
Please note: The films in yellow are core to the training and are essential viewing. The HEMS and other films complement the core films.
“…this may be for the family and witnesses their first experience of bereavement and death”
“…they will remember that moment that you say that to them forever. They will remember your face if they see you in a crowd of 1000 people they will pick you out as this is the one who told me my mum or my dad or my child was dead or was going to die”
“A lot of the time there are family members there, so actually witnessing their biggest loss – that’s what kind of hits home what it is we’re doing. Up until that point you’re just doing a job and then you become a human being afterwards.”